If the voicebot is unable to identify the relevant answer ot the caller gives a wrong voice input, the admin can configure fall back option for the following four scenarios:
1. Bot ends the conversation
2. Bot transfers the call to a live agent
3. Bot is unable to understand the caller's question
4. Bot receives an invalid input from the caller
For each of these scenarios, the call can be routed to:
1. IVR menu
2. Call Queue
3. Voicemail
4. Hangup