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By Use Case
Be an uber-responsive and accessible real estate firm with our easy to use Freshdesk Contact Center (formerly Freshcaller) mobile app to handle your high-velocity conversations
Guiding your deals to see the other end of your real estate deal pipeline has always been the biggest challenge in this industry. With thousands of clients calling in throughout the week, it’s easy to lose track of what you last spoke to your client. Freshdesk Contact Center’s capability helps bump up all the context you need to start where you last left the conversation like:
Client's previous call history
Bring your A-game on with Freshdesk Contact Center’s contextual conversations.
One can’t stress enough how important being able to answer calls while on the go is for a real estate agent. Being in an industry where client visits are a daily affair, a handy mobile app that can help you continue your client calls like you were at your office desk is a huge advantage. Freshdesk Contact Center’s feature-rich mobile app comes with an extensive set of outbound calling features to help you stay accessible to your clients while at work or otherwise as well.
Like in most customer-centric businesses, time is money for every real estate agent.
Customizable voicemail drops
Super efficient queue call back features
Quick notes transfer, recent calls & automatic call recordings,
helps a real estate agent answer calls in no time, refer back to recordings & notes from a single comprehensive dashboard.
Also, one can ensure they don't keep interested clients waiting by quickly getting back to their call back requests using Freshdesk Contact Center.
No more being tied to your desks. Ace through pressing conversations on the go
Make your cold calling efficient with automating the mundane task
Reduce your call queue & give your callers the choice to opt for a callback.
Explore Queue Callback
Stay prepared for any scenario. Choose from a variety of fallback options.
Explore Smart Escalations
Start/pause call recording, opt-in for call recording, or even disable call recording.
Explore Call Recording
Transfer the context of a conversation to your colleagues by transferring notes
Explore Call Notes
Over 50,000 customers across the globe trust Freshworks with their data. Freshworks and its products are ISO 27001 certified. Yearly SOC 2 Type 2 attestation audits are conducted by independent third-party auditors. In addition to being GDPR compliant, Freshworks also complies with privacy shield, Cyber Essentials, and Cyber Essentials+.
“Earlier we were using desk phones to make and receive calls, our helpdesk was not integrated with our phone systems. Our agents and reps had to run to their desks if they received a call. Freshdesk Contact Center has made things convenient for us, now we can receive and make calls from our browser — no hardware, no hassle”
“Since Freshdesk Contact Center is built into Freshdesk, the integration is very seamless. We can easily see the customers’ profile and communication history – including all emails, calls and live chat history. So we easily know who the person on the other line is and can have easy access to their profile and history when we talk to them.”
“We wanted a solution that was easy to use, quick to set up and expand, and logically priced. We wanted to avoid incalculable additional costs through IT consulting, server costs, etc. and looked for a provider who would meet our requirements out-of-the-box if possible. Freshdesk Contact Center was a direct hit here.”
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