Why is Freshdesk Contact Center the best Vonage alternative?

Comparisons are for Vonage contact center as of April 2020 

Don’t be restricted in your capabilities

Vonage is designed specifically for Salesforce and many of its capabilities might be unusable if your business is using another CRM/helpdesk.

Powerful, both standalone and integrated

Freshdesk Contact Center’s capabilities are not restricted by its integrations. All of Freshdesk Contact Center’s features can be utilized whether integrated or used separately. 

Look beyond a Salesforce integration 

Vonage contact center integrates only with Salesforce and is built around this integration.

Integrate freely with third-party apps 

With Freshdesk Contact Center, you can integrate with many different third-party apps including Salesforce. 

A fragmented omnichannel experience

Vonage relies heavily on Salesforce integrations for omnichannel capabilities. This can result in a fractured omnichannel experience for your agents and customers. 

Experience true omnichannel capabilities

Freshdesk Contact Center has in-house integrations with 
Freshdesk Messaging and Freshdesk Support Desk. We guarantee a seamless omnichannel experience for your business. 

Explore Freshdesk Contact Center's capabilities

Explore Freshdesk Contact Center's capabilities

Service Level Monitoring

Monitor the service level performance of your teams

Call Masking

Personalize your business number by masking

Call Recording

Record all your phone conversations at no extra cost

Local numbers

Buy local and toll-free numbers instantly

Freshdesk Contact Center: Your Vonage alternative