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By Use Case
Switch to Freshdesk Contact Center (formerly Freshcaller) today and look beyond the Vonage-Salesforce ecosystem. Integrate freely with third-party tools. Make the best out of your phone system.
Comparisons are for Vonage contact center as of April 2020
Vonage is designed specifically for Salesforce and many of its capabilities might be unusable if your business is using another CRM/helpdesk.
Freshdesk Contact Center’s capabilities are not restricted by its integrations. All of Freshdesk Contact Center’s features can be utilized whether integrated or used separately.
Vonage contact center integrates only with Salesforce and is built around this integration.
With Freshdesk Contact Center, you can integrate with many different third-party apps including Salesforce.
Vonage relies heavily on Salesforce integrations for omnichannel capabilities. This can result in a fractured omnichannel experience for your agents and customers.
Freshdesk Contact Center has in-house integrations with
Freshdesk Messaging and Freshdesk Support Desk. We guarantee a seamless omnichannel experience for your business.
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Monitor the service level performance of your teams
Personalize your business number by masking
Record all your phone conversations at no extra cost
Buy local and toll-free numbers instantly
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center and Freshdesk.”
“After evaluating Zendesk and Freshdesk Contact Center, we preferred Freshdesk Contact Center because it offered the same service but at a better rate.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore”
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