Freshcaller: Your best Vonage Business alternative
Switch today to a phone system that doesn’t charge you extra for essential features, has the best-in-class supervisor dashboard and offers an in-house CRM/helpdesk integration.
Call recording and call monitoring each cost $49.99/mo. Why pay double — for essential features and agent licensing.
With Freshcaller, you choose one plan and pay one price. Essential features you need are not labeled as add-ons.
Without important metrics such as service level, you would be left in the dark and may not understand the performance of your phone teams.
Set and monitor the service level performance of your teams and access other key metrics that will help you analyze and improve the efficiency of your phone teams.
Third-party integrations may deprive you of a holistic view of your data — your data can look different in your phone system and CRM/helpdesk. You also need to spend time training your teams to use multiple tools.
Freshcaller is seamlessly integrated with our own in-house helpdesk, Freshdesk, and CRM, Freshsales — your data is in one place, offering you real insights. Time spent on training your teams in multiple tools can also be saved.
Sometimes numbers in certain regions might be unavailable, in such cases having the freedom to bring your own carrier helps. However with Vonage in such situations, you will be at a disadvantage.
Do you have an existing contract with your carrier? Do you have numbers that you don’t wish to port? Don’t worry, with Freshcaller apart from number porting, you are free to bring your existing carrier.
Monitor the service level performance of your teams
Personalize your business number by masking
Record all your phone conversations at no extra cost
Buy local and toll-free numbers instantly
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore”