The Future of Personalized Engagement: Meta for Freshworks

Agenda

Are you struggling to keep up with customer expectations? Wondering how to scale your customer service with the right mix of channels?

Having the right mix of communication channels is critical in any modern customer engagement strategy. A Forrester Paper reveals the top customer asks for interactions with brands: fast support and resolution (54%) over their preferred channel/method (48%) at their convenience (24%). Learn how to deliver unified and personalized customer experiences at scale by unleashing the power of AI-powered chatbots, automation, and popular channels like Whatsapp and Instagram.

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Join our webinar to find out how Freshworks can help brands improve customer experience by enabling smarter conversations:

Drive more sales conversions by engaging customers on the channel of their choice and in the moment of their need.
Reduce loss of revenue with proactive and personalized engagement on modern messaging channels along the complete customer journey.
Exceed customer expectations with unified engagements at scale on Freshchat with AI-driven chatbots.
Empower your agents to be a hero with Freshworks’s product innovations, such as the Unified Inbox and the Unified Customer Record.