Freshchat vs the rest

Why choose Freshchat over other players?

Freshchat is a modern live chat and messaging software that has capabilities to help you not just engage with your customers and prospects but also delight them at scale without having to spend too much or grow your team. Freshchat sets the path for a new way of customer engagement at every step of the customer journey — the conversational way.

Deflection alone doesn’t cut it. Choose AI that focuses on delight over deflection

Freshchat’s AI engine lets you have precise and meaningful conversations with your customers at scale. Unlike other AI engines in the market, Freshchat bots don’t just focus on deflection, but also engage with incoming conversations based on intent.

✔️ Provide automatic responses to frequently asked questions with Freddy answer bot

✔️ Create engaging conversational experiences using DIY no-code custom flows

✔️ Automatic handover of conversations to agents when the bot senses negative affirmations

Engage your customers on whichever messaging channel they use

Tired of going through the hassles of integrating with messaging apps like WhatsApp, Line, Apple Business Chat, and Facebook Messenger via third-party vendors? Freshchat offers native integration with messaging apps that your customers love and use extensively. Enjoy a seamless integration — ready by the time you set up your Freshchat account.

Generic responses not working anymore? Be personalized and proactive

Freshchat’s campaigns offer hyper-targeted segmentation and let you reach out to customers and prospects before they reach you. These campaigns are designed to be highly contextual and personalized.

✔️ Context pane with visitor and user intel

✔️ CRM and marketing automation integration

✔️ Personalized and intent-driven conversations

Fool-proof messaging platform — a UI that is familiar, simple and interoperable

Freshchat’s messaging platform looks and feels like an extension of your everyday apps. Set up and onboarding happens in a breeze. Being a messaging-first product, Freshchat is suitable for all your conversational needs irrespective of the size of your team — small, big, distributed.

✔️ Customizable team inbox with views

✔️ In-product access to integrated apps

✔️ Reporting and analytics

Restricted by having to choose only round-robin assignment? More is more

Unlike most of the messaging tools that offer only round-robin assignment that does basic chat distribution, Freshchat’s IntelliAssign ensures there is no idle conversation clogging your team’s pipeline and that none of your agents are overburdened.

✔️ Skill-based assignment

✔️ Intelligent load balancing

✔️ Round-robin routing

We fit in seamlessly with your existing tools to enhance your performance

Freshchat’s native CX suite and extensive marketplace let you integrate with tools that you use on a daily basis. Bring the context from these tools right within Freshchat to serve your customers better.

Powering millions of conversations for businesses of all sizes

“With Freshchat’s APIs, we’ve customized our chat experience and are providing personalized support to our customers.”

Eric Bompas

Product Manager

Klarna

“With Freshchat we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keeping the conversation history across any device”

Jeff Stone

Director, Digital Customer Service

Discover Cards

“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”

Rajesh Magow

Co-Founder and CEO

MakeMyTrip

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Delight your customers with Freshchat

Why choose Freshchat over other players?

Deflection alone doesn’t cut it. Choose AI that focuses on delight over deflection

Engage your customers on whichever messaging channel they use

Generic responses not working anymore? Be personalized and proactive

Be there, right when and where your customers need you!

Fool-proof messaging platform — a UI that is familiar, simple and interoperable

Restricted by having to choose only round-robin assignment? More is more

We fit in seamlessly with your existing tools to enhance your performance

Powering millions of conversations for businesses of all sizes

Eric Bompas

Jeff Stone

Rajesh Magow

Choose the best, choose Freshchat

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