For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
modern live chat and messaging software
Provide best-in-class conversational experience with Freshdesk Messaging — a modern live chat and messaging software for all your business needs.
Freshdesk Messaging is a modern live chat and messaging software that has capabilities to help you not just engage with your customers and prospects but also delight them at scale without having to spend too much or grow your team. Freshdesk Messaging sets the path for a new way of customer engagement at every step of the customer journey — the conversational way.
Automate with bots and AI
Assist with precise answers and conversations.
Reach out wherever they are
Engage on web, mobile, and other social messengers.
Engage with proactive campaigns
Send targeted outbound messages to users.
Experience UI at its best
Let your agents use a support platform that's similar to their everyday messaging apps
Route conversations with ease
Automatically route conversations based on agents' skill set, load and availability.
Freshdesk Messaging’s AI engine lets you have precise and meaningful conversations with your customers at scale. Unlike other AI engines in the market, Freshdesk Messaging bots don’t just focus on deflection, but also engage with incoming conversations based on intent.
✔️ Provide automatic responses to frequently asked questions with Freddy answer bot
✔️ Create engaging conversational experiences using DIY no-code custom flows
✔️ Automatic handover of conversations to agents when the bot senses negative affirmations
Tired of going through the hassles of integrating with messaging apps like WhatsApp, Line, Apple Business Chat, and Facebook Messenger via third-party vendors? Freshdesk Messaging offers native integration with messaging apps that your customers love and use extensively. Enjoy a seamless integration — ready by the time you set up your Freshdesk Messaging account.
Freshdesk Messaging’s campaigns offer hyper-targeted segmentation and let you reach out to customers and prospects before they reach you. These campaigns are designed to be highly contextual and personalized.
✔️ Context pane with visitor and user intel
✔️ CRM and marketing automation integration
✔️ Personalized and intent-driven conversations
Freshdesk Messaging’s messaging platform looks and feels like an extension of your everyday apps. Set up and onboarding happens in a breeze. Being a messaging-first product, Freshdesk Messaging is suitable for all your conversational needs irrespective of the size of your team — small, big, distributed.
✔️ Customizable team inbox with views
✔️ In-product access to integrated apps
✔️ Reporting and analytics
Unlike most of the messaging tools that offer only round-robin assignment that does basic chat distribution, Freshdesk Messaging’s IntelliAssign ensures there is no idle conversation clogging your team’s pipeline and that none of your agents are overburdened.
✔️ Skill-based assignment
✔️ Intelligent load balancing
✔️ Round-robin routing
Freshdesk Messaging’s native CX suite and extensive marketplace let you integrate with tools that you use on a daily basis. Bring the context from these tools right within Freshdesk Messaging to serve your customers better.
“With Freshdesk Messaging’s APIs, we’ve customized our chat experience and are providing personalized support to our customers.”
“With Freshdesk Messaging we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keeping the conversation history across any device”
“We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
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