Deflection alone doesn’t cut it. Choose AI that focuses on delight over deflection
Freshdesk Messaging’s AI engine lets you have precise and meaningful conversations with your customers at scale. Unlike other AI engines in the market, Freshdesk Messaging bots don’t just focus on deflection, but also engage with incoming conversations based on intent.
✔️ Provide automatic responses to frequently asked questions with Freddy answer bot
✔️ Create engaging conversational experiences using DIY no-code custom flows
✔️ Automatic handover of conversations to agents when the bot senses negative affirmations