Customer Support has a
new home
It’s called 1:1 messaging that’s targeted, proactive, and scalable.
With Message Channels, create multiple chat threads like delivery, pricing, demo, etc. that allows users to start focussed conversations. All channels can be configured with a welcome message to set an additional context and can be routed to experts skilled in handling them — by mapping relevant team members to each channel.
Bring your self-service and messaging experience together with In-messenger FAQs. Create FAQ categories with an intuitive grid view, enable FAQ search for quick access, and encourage users to share feedback on articles with an upvote and downvote buttons.
With IntelliAssign, assign conversations to team members based on their skill levels — beginner, intermediate, or expert and their current chat load.
Get a visual summary of your team performance in real time.
Track productivity metrics, conversation trends, and more. Download the report for later access.
Learn how team members fare with response and resolution rates, CSAT ratings, and chat volume.
Keep track of conversations by their label name. Identify roadblocks, allocate resources, and more.
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